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STORE POLICY

Our process

Our process starts with our Production team. Production is the sewing and printing of garments. After the items are done with the production process it proceeds to our Quality Control Department. Once quality verifies that the product is in good shape, the item then heads to our shipping team. Once the items are sent to shipping we have no control over the shipping process or if there are any delays. When purchasing an item you are agreeing to allow us 3-10 business days for production. Once your items are shipped you will receive an email with your shipping- tracking information.

Shipping

Shipping is based on your preference selection. Shipping time is not included in our production time frame. Our shipping prices are based off the weight and height of your items. We charge for shipping what we are being charged by our shipping company.

Payment Methods

Customer Care

We will not refund orders that are delayed due to shipping. Shipping is based on your preference.

 

If you are returning an item that has not been worn, for a replacement, it is your duty to handle shipping to us (flat rate). If the item is not returned you will not receive a replacement/refund. Items must be returned within 5 days from the delivery date. Items cannot be opened (due to covid), must still be inside of package. Email BearFaceClothing@gmail.com for returns.

The key to good customer service is being able to provide a rapid response in a time of service request. To help us stay engage with our customers we have an online chat available 24 hrs a day. If you have any questions about our products feel free to contact us via chat. Our customer service team will respond as soon as possible.

Privacy & Safety

Here at BearFaceGvng.com we use your personal information only for shipping purposes.

Wholesale Inquiries

If interested in purchasing whole sell items for your company please contact via email at BearFaceClothing@gmail.com

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

Return & Exchange Policy

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